Hi there! I'm Josh, a passionate product designer with a knack for crafting exceptional user experiences. With 4 years of experience in the industry, I've honed my skills in user research, wireframing, prototyping, and usability testing to deliver impactful solutions. Currently, I'm proud to be part of the team at Nando's, where I focus on solving customer-focused challenges to enhance the Eat-in, collect and delivery experiences for web. My approach is rooted in empathy and creativity, always striving to understand users' needs and translate them into intuitive designs. Outside of work, you can find me exploring new restaurants, traveling, or playing hockey.

At Nando's, I follow the UX Double Diamond process to ensure our designs are user-centric and impactful. This involves four key phases: Discover, where I conduct user research and gather insights to understand our customers' needs; Define, where I frame the core challenges and create clear problem statements; Develop, where I brainstorm, prototype, and test innovative solutions; and Deliver, where I refine the designs, collaborate with developers, and validate the final product with continuous user feedback. This structured yet flexible approach allows me to create intuitive and delightful dining experiences for Nando's customers.

Design Skills

User Research: Gathering insights through interviews, surveys, and usability testing to understand user needs.

Wireframing: Creating low-fidelity layouts to visualise the structure and flow of digital products.

Prototyping: Building interactive prototypes to test and iterate on design concepts.

Usability Testing: Conducting tests to evaluate the effectiveness and usability of designs.

UI Design: Crafting visually appealing interfaces that enhance user experience and brand identity.

Tools Proficiency

Figma: Collaborating with teams and clients in real-time while designing in Figma.

Usability Testing Platforms: Utilising tools like UserTesting or Maze to conduct remote usability tests efficiently.

Additional Skills

Agile Methodologies: Adapting to Agile processes to collaborate effectively with cross-functional teams.

Communication: Articulating design decisions and concepts clearly to stakeholders and team members.

Problem-Solving: Approaching design challenges with creativity and analytical thinking to find innovative solutions.

Time Management: Prioritising tasks and managing deadlines to deliver high-quality work efficiently.